Customer service representative

As a Customer Service Representative at Gregory Electric Inc., you will be the first point of contact for our customers, assisting with inquiries, providing support, and ensuring a smooth experience throughout their interaction with our company. You’ll work closely with our technicians, scheduling team, and management to ensure all customer needs are met in a timely and efficient manner.

Responsibilities:

• Answer incoming customer calls, emails, and chat inquiries promptly and professionally.
• Assist customers with questions related to our services, scheduling, and billing.
• Schedule and confirm appointments with customers, ensuring accurate service details.
• Handle customer complaints or concerns, escalating issues when necessary.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Coordinate with field technicians to ensure timely and efficient service delivery.
• Process billing inquiries and assist with invoicing questions.
• Provide customers with information on service options and promotions.
• Work collaboratively with team members to ensure high levels of customer satisfaction.

Requirements:

• High school diploma or equivalent (required).
• Previous customer service experience (preferred, but not required).
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Problem-solving skills and a positive, can-do attitude.
• Experience with Microsoft Office and customer service software (preferred).
• Knowledge of the electrical or home services industry is a plus.

What We Offer:

• Competitive salary.
• Health, dental, and vision benefits.
• Paid time off and holidays.
• Ongoing training and professional development.
• A friendly and supportive work environment.