IT Systems Support Specialist

Starting at $20/hr, up to $25/hr (based on experience)

Full-Time, Day Shift: 5:30am - 3:30pm - 10 hour shift

Schedule: Friday, Saturday, Sunday, and Monday

Training will be Monday through Friday for the first few weeks

The IT Systems Support Specialist is a frontline technology professional who ensures the reliability and accuracy of Serv-U-Success’ enterprise systems. This role is pivotal in maintaining smooth order processing, data integrity, and operational continuity by monitoring, troubleshooting, and supporting Microsoft Dynamics 365 ERP (including Advanced Warehousing), EDI transactions, and related systems. The Specialist collaborates across IT, Operations, Supply Chain, and Training to resolve issues, improve workflows, and empower team members to use systems effectively. In addition, the role provides end-user hardware/software support, oversees Dell repairs/returns, and assists with IT projects and implementations. 

This position supports daily order flows, including Supplier Direct Delivery (Witron), B2B, Supply Chain special orders, force outs, and Service item orders while ensuring system accuracy and business alignment. A key part of the role is bridging enterprise technology with user needs, providing responsive support, and driving improvements that directly impact customer satisfaction and operational efficiency. The IT Systems Support Specialist works in a 7-day coverage model (including early mornings and weekends) and may operate under a 4x10 rotation schedule to maximize communication and coverage across the team. 

Essential Duties and Responsibilities:

• Prior experience with EDI management highly desirable

• Monitor, troubleshoot, and provide first-line support for Microsoft Dynamics 365 ERP, including Advanced Warehousing modules. 
• Manage, process, and resolve issues with EDI transactions to ensure accurate and timely order flows and invoicing. 
• Support order processing for:  Supplier Direct Delivery (Witron) , B2B transactions, Supply Chain special orders and force outs, service item orders 

• Maintain accurate documentation of transactions, issues, resolutions, and change logs. 
• Provide transitional support for Körber (HighJump WMS) until full migration to Dynamics 365 AW. 
• Collaborate with cross-functional teams (IT, Operations, University Training, external vendors) to optimize workflows and ensure data integrity. 

• Provide first-line Helpdesk support for hardware, software, and system access issues. 
• Configure, deploy, and maintain end-user devices (laptops, desktops, mobile devices, printers, peripherals). 
• Coordinate Dell repairs, returns, and warranty claims. 
• Partner with University Training to deliver end-user training and system documentation. 
• Assist with IT project implementation, upgrades, and on-site technical support at the Grandville facility and other regional warehouse locations as required. 

Desired Education, Skills & Experience:

• Associate’s degree or equivalent work experience required. 
• 2–4 years of IT support or systems administration experience required. 
• Microsoft Dynamics 365 Finance & Operations/Advanced Warehousing experience preferred. 
• Prior experience with EDI management highly desirable. 
• Familiarity with WMS systems (Körber/HighJump) strongly preferred until full transition. 
• Experience providing Helpdesk support, including hardware/software troubleshooting. 
• Strong communication skills with the ability to explain technical issues clearly. 
• Strong analytical and problem-solving skills with experience in database/data workflow management. 
• Demonstrated judgment, professionalism, and resilience under pressure. 
• Excellent organizational skills with a high attention to detail. 

Other Requirements:

• Reliable and regular attendance at corporate and warehouse sites, with 30–40% on-site expected. 
• Ability to work independently and with minimal supervision. 
• Availability for scheduled early-morning and weekend support rotations. 
• Willingness to work a 4x10 schedule to align with business needs. 
• Compliance with all Serv-U-Success policies, safety standards, and SOPs. 
• Ability to perform essential job functions with or without reasonable accommodation. 
• Flexibility to perform additional duties and projects as assigned. 

Our Mission is to deliver exceptional results to our customers every day with innovative, best-in class execution, achieved by inspiring and empowering team members who share a passion for being part of something bigger than themselves.

We show our Values in everything we do:

- Passion – We energize, engage, and inspire others because we love what we do and how we do it.

- Empowerment – We have permission to take risks, be transparent, and do the right thing to serve our customers and team.

- Innovation – We are relentlessly curious and determined to find a better way of doing things together.

- Balance – We believe that a well-rounded life outside of work is essential for personal well-being and professional success. We make time for things we have to do as well as the things we want to do.

- Teamwork – We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.

At Serv-U-Success, our values guide both our relationships and our actions. Each value reflects and reinforces our commitment to Equal Employment Opportunity. We believe in equality, affirming the worth and freedom of every individual, and treating all people with respect and dignity. In line with this philosophy, our policy is to ensure that Serv-U-Success complies with all state, federal, and local laws prohibiting discrimination based on race, color, religion, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other factor unrelated to a person's skills and job performance. This commitment applies to all employment practices, including hiring, firing, compensation, promotion, and other terms and conditions of employment.

In alignment with our core values of passion, empowerment, innovation, balance, and teamwork, we are committed to fostering a workplace where every individual is valued for their unique contributions. We strive to make employment decisions based solely on qualifications, experience, and performance, ensuring fairness and promoting a culture of inclusivity. Our dedication to diversity is a reflection of our belief that the strength of our team comes from embracing differences, and that true success is built on respect for all individuals, regardless of race, color, creed, ethnicity, gender, age, sexual orientation, gender identity, or disabilities.