Maintenance Technician

The Maintenance Technician is responsible for the day-to-day upkeep, troubleshooting, and repair of warehouse equipment, conveyor systems, and facility infrastructure to ensure safe and efficient operations at Serv-U-Success’ Grandville Distribution Center, and support as needed at the Grand Rapids Express warehouse. This role is hands-on in a multi-level, pick-and-pack warehouse environment with a mezzanine structure and conveyor systems. The Technician performs both scheduled preventive maintenance and on-call emergency support to sustain seven-day-a-week operations.  

Essential Duties & Responsibilities

• Perform scheduled preventive maintenance on conveyor systems, equipment, and building infrastructure.
• Troubleshoot, repair, and replace conveyor components such as motors, belts, rollers, and bearings.
• Conduct routine cleaning, lubrication, and inspection of conveyor lines and related systems.
• Perform minor electrical maintenance (e.g., fixtures, ballasts, wiring tasks not requiring a licensed electrician).
• Follow lock-out/tag-out (LOTO) procedures and ensure compliance with OSHA and safety standards.
• Maintain safe exterior grounds, including snow and ice removal, salting walkways, and general upkeep.
• Assist with general facility maintenance (e.g., lighting, doors, fixtures, structural needs).
• Inspect and maintain safety equipment (fire extinguishers, emergency lighting, eyewash stations).
• Maintain spare parts inventory and notify management when replacements are required.
• Respond to on-call and emergency maintenance needs (nights, weekends, and holidays as required).
• Accurately document maintenance activities and communicate promptly with management about issues or risks.

Desired Education, Skills & Experience

• High school diploma or equivalent required; technical training or certification in maintenance-related fields preferred.
• Minimum 2+ years of experience in warehouse, industrial, or facility maintenance preferred.
• Experience with conveyor systems, motors, belts, and rollers strongly preferred.
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Familiarity with electrical systems; able to perform non-licensed electrical troubleshooting.
• Knowledge of OSHA safety practices and demonstrated commitment to safe work procedures.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Reliable transportation, valid driver’s license, and an acceptable driving record.
• As we support a 364-day-a-year business and are busiest on weekends and holidays, flexibility and the desire to work irregular/weekend hours and on-call shifts are strongly desired. 

Our Mission is to deliver exceptional results to our customers every day with innovative, best-in class execution, achieved by inspiring and empowering team members who share a passion for being part of something bigger than themselves.

We show our Values in everything we do:

- Passion – We energize, engage, and inspire others because we love what we do and how we do it.

- Empowerment – We have permission to take risks, be transparent, and do the right thing to serve our customers and team.

- Innovation – We are relentlessly curious and determined to find a better way of doing things together.

- Balance – We believe that a well-rounded life outside of work is essential for personal well-being and professional success. We make time for things we have to do as well as the things we want to do.

- Teamwork – We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.

At Serv-U-Success, our values guide both our relationships and our actions. Each value reflects and reinforces our commitment to Equal Employment Opportunity. We believe in equality, affirming the worth and freedom of every individual, and treating all people with respect and dignity. In line with this philosophy, our policy is to ensure that Serv-U-Success complies with all state, federal, and local laws prohibiting discrimination based on race, color, religion, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other factor unrelated to a person's skills and job performance. This commitment applies to all employment practices, including hiring, firing, compensation, promotion, and other terms and conditions of employment.

In alignment with our core values of passion, empowerment, innovation, balance, and teamwork, we are committed to fostering a workplace where every individual is valued for their unique contributions. We strive to make employment decisions based solely on qualifications, experience, and performance, ensuring fairness and promoting a culture of inclusivity. Our dedication to diversity is a reflection of our belief that the strength of our team comes from embracing differences, and that true success is built on respect for all individuals, regardless of race, color, creed, ethnicity, gender, age, sexual orientation, gender identity, or disabilities.