Customer Service & Sales Support Rep (Remote)

JOB DESCRIPTION

 

The Customer Service & Sales Support Rep (Remote) is a seasonal position and is the welcoming first contact for online tech product shoppers. You’ll provide exceptional service and sales support throughout the buying journey by addressing customer product inquiries and providing product and accessory solutions, when appropriate, to drive results. (Military veterans are encouraged to apply.)

 

A NEW CAREER POWERED BY YOU

 

Are you looking for a “work from home” seasonal opportunity with a forward-thinking organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service & Sales Support position at Concentrix is the right place for you!

 

As a Customer Service & Sales Support Rep working from home, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation.

 

CAREER GROWTH AND PERSONAL DEVELOPMENT

 

This is a great seasonal “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!

 

WHAT YOU WILL DO IN THIS ROLE 

 

As a Customer Service & Sales Support Rep working from home, you’ll:

• Provide inbound call support to understand customer needs and offer applicable product/service options accordingly
• Hold authentic, free-flowing conversations with customers to provide order support and complete purchases
• Ask probing questions to ensure customers are purchasing the right products and services for their needs
• Identify and recommend additional accessories and protection services that fit the customers’ needs
• Use product knowledge, build client relationships, and find new ways to assist customers in getting the correct product and accessories to meet their needs
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.
  
  

YOUR QUALIFICATIONS

 

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for this Customer Service & Sales Support Rep role include:

• A high school diploma or GED equivalent
• 6+ months of soft sales experience, with the ability to recommend tech products and accessories
• 6+ months of retail experience is a big plus
• Exceptional relationship-building skills, driven by positive, high-energy customer interactions
• A basic knowledge in probing techniques, persuasion, and advising customers to drive sales results
• Flexible availability to support various shifts and business needs
• A quiet, distraction-free environment to work from in your home

Tech and Home Office Needs:

• Dedicated workspace: A quiet, professional environment free from distractions.
• Multi-tasking proficiency: Ability to navigate fast-paced scenarios with a passion to learn new technologies.
• Computer literacy: Strong computer navigation skills and general PC knowledge.
• Pre-hire testing: Access to a desktop or laptop to complete initial computer and internet assessments (a company-issued computer to be provided upon hire).
• Reliable connectivity: High-speed, hardwired internet (no Wi-Fi, hotspots, or satellite) and a smartphone.
• Residency: Must reside in the United States with a valid U.S. residential address.
  
  

WHAT’S IN IT FOR YOU

 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we continually invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• Base salary + performance incentives! The base salary for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Performance incentives are paid monthly and based on achievement to stated goals. Our most successful people in this role today earn an average of an extra $200 per month in performance incentives!
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Free business, leadership, and wellness education programs designed to set you on your way to the kind of career you’ve always envisioned.
• DailyPay enrollment option to access your pay "early," when you want it.
• Health and wellness programs with trained partners to help promote a healthy you.
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
• Mentorship programs that support your rewarding career journey.
• Programs and events that support equity, belonging, and inclusion, as well as global citizenship, sustainability, and community support.

 

REIMAGINE THE BEST VERSION OF YOU! 

 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

 

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

 

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

 

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

 

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

 

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

 

Work Authorization:

 

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

 

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

 

 

#wfh #wah