Sales Associate

The Sales Associate helps create a warm and seamless experience for residents as they join the community, ensuring every move-in feels organized and welcoming. This full-time role is an essential part of the sales and marketing team, working closely with sales partners to support and move prospects through the sales process. Success in this position comes from strong organization, attention to detail, and the ability to juggle multiple priorities, along with providing administrative support that keeps marketing efforts running smoothly.

In this community, the Sales Associate also plays a hands-on role in coordinating resident transitions and move-in logistics. This includes managing detailed move planning, ensuring apartment readiness, and partnering with internal departments to create an organized, welcoming experience for new residents and their families.

About Us

As a premier provider of assisted living and memory care communities across the Western United States, we’re passionate about creating vibrant, supportive environments where residents can thrive.

"Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, Founder

If you are looking for a company and team that understands the value of people, then check us out! 

Stellar Senior Living, a privately-owned family company, is a premier assisted living and memory care provider in the Western United States.  Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year.  We continue to grow and are looking for top talent to join our team and continue the journey with us.

Why You'll Love Working Here

• Competitive Pay: Market-leading pay of $31 per hour to $42 per hour DOE

• Benefits: Full-time employees are eligible for medical, dental, and vision insurance. On top of that, Stellar also offers a generous Paid Time Off policy, 401(k) with company matching, holiday pay, and more.

• Career Growth: We're a growing company with opportunities for advancement and company-sponsored training. Tuition reimbursement and ongoing learning opportunities are available.

• Work Perks: Depending on role and community you may receive free meals on shift, reduced-cost meals, on-demand pay (access to your wages as you earn them.), and a supporting, team-driven environment

Key Responsibilities

• Coordinate resident move-ins and transitions: Support new residents with move planning, furniture measurement and placement, scheduling movers, and transition tasks (address changes, service cancellations, notifications).
• Manage deposits, waitlist, and move-in readiness: Plan depositor and waitlist events; complete move-in documentation; notify department heads in advance; greet residents on move-in day and coordinate a welcome experience.
• Support sales and leasing activity: Track and complete lead follow-up tasks, schedule and assist with tours, conduct home visits, and maintain accurate tour and leasing materials (floor plans, pricing, forms, collateral).
• Maintain communication and reporting: Ensure coverage for inquiry calls and tours (including backup and after-hours procedures), manage phone message systems, and provide daily tour/move activity summaries and weekly marketing/deposit reports.
• Ensure tour readiness and unit quality: Update unit/vacancy status daily; coordinate with Maintenance on pending move-ins; inspect apartments, model unit, and common areas to ensure cleanliness, safety, and strong curb appeal.
• Uphold professionalism, safety, and compliance: Represent the community with professionalism and discretion; follow workplace safety and infection control practices; maintain resident confidentiality and comply with company policies; perform other duties as assigned.

• Highly organized with strong attention to detail and follow-through.

• Ability to manage multiple move-in timelines while maintaining a positive, hospitality-focused approach.

• Comfortable coordinating logistical details and communicating clearly with residents, families, and internal teams.

Qualifications

• High school diploma or general education degree (GED) preferred or previous experience relevant to the position and with the skills to successfully fulfill the job requirements.
• Excellent interpersonal, written and verbal communication skills are essential. Organizational skills to effectively meet competing priorities. Strong follow up skills.
• Ambitious and energetic; willing to have fun; personable with the ability to build and develop relationships quickly.
• Excellent communication and presentation skills. Ability to communicate and interact with many types of individuals.
• Strong customer services skills and standards with proven ability to delivery excellent and creative service with the ability to anticipate future resident’s needs.
• Team orientation with the ability to put the team and resident needs first by employing a “can-do” attitude.

• Coordinate resident move-in logistics, including apartment readiness, furniture planning, mover scheduling, and transition details as needed.

• Partner with Maintenance and department leaders to ensure units meet quality and readiness standards prior to move-in.

• Support depositor and waitlist communication and engagement activities.

• Monitor vacancy status and conduct routine inspections of model apartments and common areas to ensure strong tour readiness and curb appeal.

Join Us

If you're ready to bring your skills and compassion to a mission-driver organization where residents and employees matter, we invite you to apply and grow your career with Stellar Senior Living

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

As part of Stellar Senior Living’s continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC).  To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations.  Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment.