It's our Private Grand Opening Event! We will focus on great customer service, fast checkouts, and line control.
You will complete a phone screen with a Bluecrew Team Member in order to work this position.
Join our team at the Team Store and help create an exceptional experience for fans on game day. As a Lead, you will help support the store operations by guiding the Bluecrew Retail Associates, assisting customers, managing merchandise, and helping maintain a clean, organized environment.
What You’ll Do
-Greet and assist customers with purchases
-Process transactions using the POS system
-Restock shelves and maintain product displays
-Keep the sales floor clean, organized, and fan‑ready
-Provide friendly, efficient service in a fast‑paced environment
-Follow all event, check‑in, and safety procedures
What We’re Looking For
-Positive attitude and strong customer‑service skills
-Ability to stand for the duration of the shift
-Comfortable working in a busy event setting
-Previous retail experience is a plus, but not required
Additional Team Lead Responsibilities
-Provide hands‑on leadership, oversee Bluecrew Associates, and ensure execution of job duties.
-Oversee onsite operational execution during peak business periods
-Maintain associate focus and productivity during high‑volume surges
-Coordinate breaks & rotations
-Act as first escalation point onsite
- Support crew member arrival coordination/communication
- Attendance verification
- Print shift roster for sign in/out - used to audit timestamps
- Uniform adherence
- First-line associate questions & issue resolution
- Escalate concerns to Account Manager
- Trained to provides real‑time coaching and feedback
- Identify poor-fit associates
- Follows standard incident SOPs as needed, & submit incident reports
- Ensure associates fulfill job directives via calm, confident leadership
- Provide morale and problem‑solving during high‑pressure moments
Meal Break: Each team member will have a 30-minute unpaid lunch break as long as they work a minimum of 5.5 hours. The option to bring your own lunch is your decision. There will be concession stands open for food purchase.
Print and bring paper sign-in sheet.
Ensure associates use the Bluecrew APP to clock in/out for lunch.
***General Requirements***
General responsibilities when working a Retail job assignment can include: